Official Internal Document

Contractor Audit Standards

The 2026 framework for certifying top-tier roofing entities in the United States.

01

Tier-1 Licensing Authentication

Every contractor must provide active state-level licenses. We manually cross-reference these with the Secretary of State databases to ensure "Good Standing" status.

Mandatory Requirement
02

Liability & Insurance Audit

We verify General Liability and Workers' Comp insurance coverage. A minimum of $1,000,000 in active coverage is required for American Rate Hub certification.

COVERAGE VERIFICATION REQUIRED
03

Communication Latency Test

Contractors must maintain a response time under 4 business hours for homeowner inquiries. Latency beyond this threshold results in immediate badge suspension.

PERFORMANCE THRESHOLD
04

Consumer Ethics Investigation

Our team reviews legal filings, liens, and past business bankruptcies. Only entities with clean ethical backgrounds are eligible for the Top 5% status.

ZERO-TOLERANCE POLICY
05

Workmanship Quality Audit

Direct inspection of at least 3 completed residential projects. We verify material grades, installation standards, and client satisfaction levels through blind interviews.

FIELD INSPECTION MANDATORY